Q: What are your cancellation policies? Can I cancel because of the weather, etc?
A: Policies are as follows:
CABIN/CAMPING RESERVATION POLICY: Reservations confirmed upon receipt of 50% down. Balance due 30 days prior to arrival. Reservations made less than 30 days, requires full payment. We accept Mastercard/Visa/Discover/American Express. Rates are subject to change without notice.
CANCELLATIONS: If you must cancel, you may choose between a rebooking or a 90% refund on cancellations made 30 days prior to date of reservation. On cancellations less than 30 days, you may receive either a rebooking or a 90% refund, ONLY IF RE-RENTED for your ENTIRE RESERVATION PERIOD. NO REFUNDS OR RE-BOOKINGS ON CANCELLATIONS OF 3 DAYS OR LESS. RE-BOOKED Reservations are only good for the year the original reservation was made. Understand that we cannot be held responsible for weather, illness, work schedules, or other situations affecting our guests and therefore, enforce our cancellation policy regardless of circumstances. For these reasons we do recommend travel insurance.
BOAT RENTAL RESERVATION POLICY: All boat rentals require full payment when making reservation. All boat captains shall be a licensed driver over the age of 25 years, with current vehicle insurance, $1,000 on Mastercard/Visa/Discover for a damage deposit and must have a boater's safety card. We can issue a 1 day card for the day of the rental. Must have adequate tow vehicle with a class II hitch or better and have tow/trailer competency. All passengers must sign a waiver/liability release for prior to boarding watercraft. A late return fee of $100/hour applied. Boat Captain shall be held financially responsible for any damage or loss to watercraft or equipment.
CANCELLATIONS: If you must cancel, you may choose between a rebooking or a 90% refund on cancellations made 30 days prior to date of reservation. On cancellations less than 30 days, you may choose between a rebooking or 90% refund, ONLY IF RE-RENTED for your ENTIRE RESERVATION PERIOD. NO REFUNDS OR REBOOKINGS ON CANCELLATIONS OF 3 DAYS OR LESS. RE-BOOKED Reservations are only good for the year the original reservation was made. Understand that we cannot be held responsible for weather, illness, work schedules, or other situations affecting our guests and therefore, enforce our cancellation policy regardless of circumstances, for these reasons we do recommend travel insurance.
Q: Do you offer discounts?
A: Yes, with current ID, we have many ways to offer you a discount. Seniors 65 or older, AAA, CAA, Active Military, Good Sam Club Members will receive a 10% discount at time of reservation with current information. We also sale the Good Sam Membership for $27 which you can apply your 10% discount to the reservation immediately because we are a Good Sam Park. The discount applies at Good Sam Parks all over the United States with discounts for fuel and LP at Flying J and Pilot Gas Stations, as well as a 30% discount at Camping World. Ask our reservationist how you can start saving today!
Q: Will I receive the reserved site that I request?
A: Our reservationist try in every way to accommodate all reservations that request certain sites but we do reserve the right to move reservations as needed.
Q: Are you right on the lake?
A: No, we are located at the southern end of Summersville Lake, less than 1 mile from Long Point Overlook and the shores of Summersville Lake. Although you may see an occasional speedboat from your front porch or campfire, there is over 100’ feet of vertical sandstone that separates us from the shoreline. The view of Summersville Lake and the mountains beyond are spectacular. We are literally “part of the scenery”, and direct access via a 1.2 mile woodland trail, is limited to those of a sound body and a spirit for adventure. For the less able bodied, continue past our entrance another two miles West on Highway 129 (Summersville Lake Road) to the Summersville Dam, the largest earthen dam East of the Mississippi River, where you will find swimming beach, boat launch –n- such. As you are driving across the Dam, be sure to check out the Gauley River National Recreation Area on your left.
Q: Do you allow pets?
A: Yes, we love pets . . . but we know pets. We ask that you be considerate of our other guests by keeping your pet on a leash not to exceed 10 feet and please pick up after them. If left unattended, pets shall be securely crated with their needs met . . . or if you love your pet as much as we love ours, we can arrange pick up and delivery service with one of the many well run local boarding kennels in our area. Please refrain from allowing your pet into the showerhouse or non pet friendly cabins. Aggressive animals will not be tolerated, and we ask that all of our guests, human or otherwise, respect our evening quiet hours.
Q: Do you have quiet hours in the campground? What about a campground host or night attendant?
A: Yes, we encourage people to enjoy the outdoors as much as we do . . . as long as their good times do not encroach on others. For this reason, we ask that all of our guests respect our quiet hours from 11:00 pm to 7:00 am. Our onsite campground hosts and Gatehouse Courtesy Attendants are always at your service and pride themselves on meeting your needs. On more than one occasion, one of our night owls has commented on how helpful our hosts and attendants have been at procuring that 2:00 am bundle of firewood, or assisting with locked in keys.
Q: How many people can we have on our campsite or cabin?
A: Although our sites are spacious enough to allow for several tents both large and small, we ask that you limit your occupancy to 8 persons or less and no more than two vehicles per site. If you are looking for more elbow room to spread out, we suggest that larger groups consider two adjacent sites or one of our group areas where acres of privacy abound. Occupancy of 6 for Cabins 1, 2, and 3 and an Occupancy of 8 for Cabins 4 and 5.
Q: Do you have a store or restaurant? What is nearby?
A: We have a Gift Shop near the entrance with souveniers of all sorts including unique Swarovski & Hand stamped Jewelry that is made onsite, Wild Mountain Soaps, JQ Dickerson Salts are just the thing for that Chef in your life and hand turned Cabin Fever Turkey Calls by Rezin Hudkins, Appalachian Glass Ornaments and Thomas Works Wooden Products plus t-shirts and much more. We also carry a few camping and personal products for those items you may have forgot.Unfortunately we don't have a restaurant onsite, but there are two wonderful restaurants just one mile in either direction of our entrance, Long Point Grill & Bar and Craft Kings.
Camper essentials could also be found at U Save Travel Plaza, just down the hill from our entrance. Two minutes down Summersville Lake Road in the other direction Fat Eddies has your favorite ice cream. To fill a large grocery list or find a specialty item, the town Summersville is only ten minutes North on US 19 where you will find the local Food Lion and WalMart Shopping Plaza.
Q: How close are you to other activities? What else is there to do in the area?
A: In and beyond the Gauley National Recreation Area, Meadow River and New River Gorge National River areas are a plethora of places to go and things to do. We are in the heart of whitewater rafting country, with over a dozen quality river companies to choose from, the closet being only minutes from us. We can also give you heads up on the best rock climbing, mountain biking, horseback and ATV trail riding, both guided and on your own. From hunting antiques and exhibition coal mines to wild side cave tours and scuba charters, our rainy day itineries can rival the best of what some areas have to offer.
Q: Do you offer seasonal sites?
A: We do offer deals on weeklong stays, (stay six nights and the seventh free), and we encourage folks to stay and relax as long as they like, but we do not offer long term rates, nor do we allow any type of permanent structures to be erected on the sites. However, you can stay as long as your site is paid for.
Q: Can you store my camper or boat?
A: No, with the field that formerly held our storage, it's becoming a building site for our new Visitor Center soon. We can no longer accept any long term storage, however, we will always have room to park our overnight guest's boats.
Q: Do you have a playground or pool?
A: Our recreation area is centrally located near the shower house and within easy walking distance to most of the sites. We do, however, require parental supervision for all children. You’ll also find ping pong, tetherball, bocce ball, carroms, horseshoes, and it seems that nobody can walk by the cornhole courts without being drawn in . . . it’s addicting. We don’t have a pool because the swimming beach is just down the road from our entrance.
Q: How far is it to the boat ramp?
A: The closest and most convenient lake access on the South side of Summersville Lake is less than three miles down Summersville Lake Road from us to the Battle Run Recreation Area. This is a comfortable tow on a two lane blacktop 50 mph road. On your way to the lake, be sure to slow down for the entrance to the Long Point Overlook on the right, it’s a must see.
Q: Can you take our rental boat to the lake for us?
A: The US Army Corp of Engineers maintains an exclusive contract with the marina to have their rental boats “dockside” for their customers. For us to transport boats to the lake for our guests makes our boats “water ready at the dock”, violating that agreement, therefore our guests must launch and retrieve their own boats.
Q: What about kayaks and canoes?
A: For the vehicles with sports rack or luggage racks, rigging a paddle boat on top is a snap, and for other vehicles we have foam blocks that we keep on hand. It makes for a great vacation picture! We will of course, provide assistance getting it loaded on your vehicle, if needed.
Q: What do I need to tow a boat?
A: Your tow vehicle should be equipped with a Class II , frame mounted trailer hitch with a 2” ball, (Please, no bumper mounted balls), and a trailer light harness plug. All of our trailers are equipped with safety chains and hold down straps, and lights systems wired through a standard four pin harness. We do have harness adapters and hitch receivers available, if needed. No worries, we will couple our trailer to your vehicle and perform a walk around safety check to ensure that everything is right before you leave the boat yard. We do insist however that all drivers have prior towing experience.
Q: Can we bring our dog onboard or in my cabin?
A: Yes, all of our pontoons are pet friendly. We do have a $25 non refundable per pet fee, with a limit of 2.
Q: Do I need a fishing license? Where can I purchase one?
A: Yes, the state of West Virginia does offer a one day non resident fishing license for $3, available at www.wvdnr.org or at the local Wal Mart, located off of Route 19 North in Summersville.