Summersville Lake Retreat Policy Summary
New Check In Policy: While the state of West Virginia reopens for business, we want to let you know what we are doing here at the Summersville Lake Retreat & Lighthouse to support you and your travel plans. As it always has been, the safety and security of our guests and staff remains our highest priority. We take great pride in keeping our high standards of cleanliness and maintenance of our facilities and are implementing additional measures developed in consultation with our local and state health authorities.
We have reopened our deluxe cabins, full service RV sites, the Lighthouse and Gift Shop beginning to only West Virginia residents and essential travelers. Guests must self quarantine for 14 days or the duration of their stay, whichever is shorter and all personal protective measures should be practiced, including physical distancing. However, all common gathering areas including the playground, showerhouse, and tent camping will remain closed until further notice, as we develop detailed cleaning and disinfection protocols with guidance from the CDC and our local health authorities that address the “new normal”. Please bear with us, as we feel that it is important that we get it right when it comes to offering the level of service that you have come to expect from us.
These days, getting away from it all here at the Summersville Lake Retreat & Lighthouse takes on a new appeal. The layout of our campsites and cabins allow for the physical distancing nature of a retreat while you pursue individual interests whether it be hiking, biking or climbing, or just to enjoy some downtime.
We believe that it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, we look forward to hosting you here at the Summersville Lake Retreat & Lighthouse… Where incredible scenery and warm hospitality meet!
Reservation Policy: We require 50% of the total amount due in order to make the Cabin or Camping reservation. The balance will be charged to the credit card on file, 30 days prior to your arrival. If guest would like final payment to be charged to any other credit card, other than on file, then it is the guest responsibility to phone in the other payment before 30 days prior to arrival. If booking is made 30 days or less prior to arrival, then the entire balance will be charged at the time of the booking.
Cancellation Policy: Cancellations on reservations made 31days or more prior to date of reservation will receive Credit minus a 10% cancellation fee. We do not refund. Cancellations between 15 to 30 days receive credit minus a 10% fee only if re-rented for the entire reservation period. No credit on cancellations 14 days or less. Understand that we cannot be held responsible for weather, illness, work schedules, or other situations affecting our guests and therefore, enforce our cancellation policy regardless of circumstances. Reservation rebooking or credit to account must be utilized within one (1) calendar year from date of initial reservation. For these reasons we strongly recommend travelers insurance.
Internet Policies: Our internet provider has limits to service to our region. We provide access free of charge to allow our guests to look up local attractions, check email and perform basic tasks. Use of streaming video (i.e. YouTube, etc) and/or heavy downloads will exhaust our bandwidth resulting in this service being severely limited. Please be considerate of this type of usage.
Discounts: Senior Citizens (65 years or older) will receive a 10% discount with valid ID presented at Check In. We also give a 10% discount for all Good Sam Camping Club Members. If you are not a member, we can sign you up for just $29. You will get 10% off all of your Camping stays at any Good Sam's Campground. Additional discounts with your membership are for fuel and lp at all of the Pilot or Flying J's Gas Stations, Camping World gets up to 30% off and much more. AAA/CAA and Active Military with ID also gets a 5% discount. Discounts cannot be used in conjunction with any other discount or promotion. Discounts apply to Nightly Rates Only.
Number of Guests: Cabin Rental or Camp Site is limited to stated occupancy of campsite or cabin. Unregistered guests are not permitted.
Site Guarantees: We DO NOT guarantee specific sites within our campground. We will take note of your requested site and do our best to accommodate it. Summersville Lake Retreat reserves the right to change or modify site assignments based on a variety of factors, including but not limited to, occupancy levels, mechanical issues, weather and maintenance needs.
Seasonal Minimums: May thru October - 2 night minimum ~ Holidays - 2 night minimum (Thanksgiving, Christmas, New Year's Eve, Valentines Day, Easter) ~ Holidays - 3 night minimum (Memorial Day, July 4th, Labor Day)
General Cabin/Campground Policies
Cabin Check In is 4:00 pm & Check Out is 10:00 am
Campsite Check In is 2:00 pm & Check Out is 12:00 pm
All registered guests must be at least 18 years old to be eligible to reserve and rent a campsite and 25 years or older for cabins.
A campsite is reserved when the rental fee for the site has been paid in full. Campers shall register at the Entrance Facility before occupying a campsite, unless otherwise instructed by posted signs or by other clear means. All fees will be paid prior to set-up on the designated site. Only registered guests may occupy the site. Maximum Occupancy of six (6) people per site, excluding group sites.
The primary renter of the site is responsible for the actions and safety of the registered guests and visitors of the campsite and will be liable for any actions of or damages caused by these guests or visitors. Camping in any manner other than in assigned numbered site is prohibited. All camping equipment and associated materials must be located within the confines of the assigned site. Campground sites and facilities are provided for the exclusive use of the registered campers.
All extensions or changes to reservations for additional days require prior approval. Extensions may be granted based on occupancy levels. Relocation may be required to accommodate additional days. All extensions require prepayment of fees at time of site confirmation.
Summersville Lake Retreat reserves the right to change or modify site assignments based on a variety of factors, including but not limited to, occupancy levels, mechanical issues, weather, and maintenance needs.
Campsites shall be vacated by noon on the day the campsite permit expires. Late check-outs are considered another night’s stay and will be charged to your account.
Quiet hours are in effect and shall be observed and enforced from 11 p.m. to 7 a.m. This includes, but is not limited to, playing music, loud talking, and the use of generators and other powered equipment shall not be operated during quiet hours.
5 MPH posted speed limits must be obeyed within the Retreats boundaries, AT ALL TIMES.
No more than two (2) motor vehicles are permitted on a campsite or cabin at any time. Additional parking is available at the Lighthouse Parking Lot for any vehicles beyond two (2). Passes for additional vehicles must be obtained at Gatehouse.
Boat Storage is offered to our guests for the duration of the stay, in the front field, along Highway 129 inside fence. All instances must have prior management approval. A $5 per day charged will be assessed during this period and must be paid in full prior to boat being stored.
No camper storage options are available at Summersville Lake Retreat.
The washing of any equipment, clothing, cooking utensils, tableware, flatware, or any other cooking or eating paraphernalia is prohibited in comfort stations, bathhouses and washrooms. Please use outside utility sink or perform said duties at your campsite. Pets are not allowed in any comfort station and there is no bathing of pets in outside utility sink.
Fires are only permitted within designated fire rings located on the campsites.
Firewood cannot be transported into or used in this facility that has not been acquired at Summersville Lake Retreat, through either purchase or collection per recommendation of the West Virginia Division of Forestry. This greatly reduces the spread of forest diseases and insects and helps protect the park’s woodlands. Please help us in this preservation effort by adhering to the common sense rule.
Trenching or digging in a campsite is prohibited. Trimming of live trees, branches, and other native areas is prohibited. You are welcome to any downfall that is truly “dead and down”…but if you choose to cut any living or standing tree, you will be charged $100 per inch diameter.
Hay, straw, boughs, pine needles or other similar materials shall not be kept or used in tents or screened rooms or under shelters for bedding or any other purpose.
Uncased weapons, including, firearms and bows and arrows are prohibited within the boundaries of Summersville Lake Retreat. No explosive materials or other dangerous substances are permitted, including fireworks. Discharging of any type of firearm or weapon, including pellet, BB and Paint Ball is prohibited.
Pets must be restrained on a sturdy leash not to exceed 15 feet in length and the owner shall clean up after the pet, keep it from disturbing others, and be responsible for any damage that may occur by their pets. Pet Policy must be signed and will be kept on file in office.
Wildlife is not to be fed within the park boundaries. Care should be used in the disposal of food and garbage to avoid wildlife encounters.
No bicycle may be ridden in the campground after dark, unless it is equipped with lights on both front and rear and the lights are turned on while bike is being ridden. WV State Law requires that all children under the age of 15 years of age must wear helmets when riding their bicycles.
All unlicensed motorized transportation units are prohibited for use (excluding Golf Carts with proof of insurance) within the boundaries of Summersville Lake Retreat.
Visitors: It is the policy of Summersville Lake Retreat to not provide information about our guests. Therefore, any visitors that you may invite to visit you during your stay must have prior knowledge of your cabin/site number prior to their arrival. Visitor fee is required ($5 per person, $3 Seniors (65+) & Children (7+). All visitors are requested to leave by 10:00pm. Site parking restrictions (no more than 2 vehicles per site) apply to visitors. Additional parking is available at the Lighthouse Parking Lot. Day passes for additional vehicles can be secured at the Entrance Facility when registering. Intoxicated or unruly guests/visitors will be removed from property.
Check In time is 4:00pm & Check Out time is 10:00am
Check In: When you check into your cabin, you are encouraged to inspect the cabin and report any damages within the first two hours. If there are unreported damages after you check out, your damage deposit may be forfeited. Cabin Reservations must have a valid MasterCard/Visa/Discover/American Express Credit Card on file, in case of damages. We require a Damage Security Deposit of $250.00; if damage or extra cleaning charges apply you will be notified in writing. During winter months road conditions may require that you need a 4-wheel drive (if snow or ice is on the ground). No refunds will be given due to inability to get to cabin due to road conditions or grade in driveway/roadways. No shows will forfeit any monies put down. No Cabin Parties or Group Rentals.
Age of Cabin Rental Guest: Cabin rentals are limited to adults of 25 years of age or older.
Unregistered Guests: The fee for each unregistered person is $30 per night up to maximum occupancy and/or eviction of anyone over maximum occupancy. Cabins cannot exceed stated maximum occupancy per WV State Fire Marshall.
NON-Smoking: All Cabins are NON-SMOKING. $200 fee will be charged to the credit card on file, if there is evidence of smoking.
Pets: We welcome pets but we do ask that your pet be housebroken and well-mannered. If your dog is a barker, we ask that you keep it calm, or inside as much as possible. If your dog is wet, we asked that you do your best to dry them before letting them inside. If your pet is the shedding kind, please keep them off the beds and furniture. If your dog is going to be left alone, please notify us so we know they are there in case of an unlikely emergency. We want you and your pet to have a memorable stay with us so we ask you to follow these simple rules. Please understand the additional fee for pets is necessary due to the extra cleaning and maintenance involved. Aggressive animals cannot be accommodated and will be removed from the property.
Security Deposit, Damages and Missing Items: All reservations require a payment in full plus a security deposit of $250.00. Any damages that exceed $250.00 will be charged to the credit card on file. A Security Deposit is that you will be responsible to cover any intentional or unintentional damages to the rented property interior or exterior that occurs during your stay. You will be responsible for any damage to real or personal property as a result of inadvertent acts or omissions. Your security deposit may also be used to cover any intentional damage, theft, excessive cleaning, unintentional and incidental damage or flea infestation caused by a pet. Security Deposits will be reviewed and returned within 7 days after you departure. A Visa, Discover, Mastercard, or American Express number is required for each reservation and security deposit.
Housekeeping: Housekeeping services are not provided during your stay unless requested at time of reservation. There will be an additional charge for various services, i.e. additional linen changes, etc. If additional housekeeping services are needed please contact the office. Wednesday there is a linen change on weekly rentals.
Fireplace: The cabin Fireplace is gas, please refer to lighting instructions or contact housekeeping for assistance. DO NOT PLACE ANYTHING IN THE FIREPLACE AND DO NOT MOVE LOG CONFIGURATION.
Hot Tubs: Hot tubs should be entered at your own risk. Hot tubs have chlorine in them. We are not responsible for any damages of personal items placed or worn in the hot tub. A shower must be taken before and after entering a hot tub per guidelines of Nicholas County Health Department. Please make sure the cover is on the hot tub and/or your outdoor fire is completely out before going to bed or leaving the property. Should your reservation stay last longer than 3 days, housekeeping will be checking on the hot tub for your continued enjoyment and safety. If you prefer to be there please let us know at check in and you will be called first if we have to enter your cabin.
Upon Departure: We do not allow for late checkouts and credit card will be charged $50 per hour for the late checkout fee. Dispose of all garbage in outside garbage receptacles or a housekeeping charge could apply. When checking out, please turn off all lights, fans and turn air conditioner to 75 in summer. It is not necessary to strip off the linens off the beds. Make sure all towels are left in bathroom hamper. All linens and towels are counted, so please do not take them with you. Wash all dirty dishes and put back in cabinets or a housekeeping charge of $35 will apply. DO NOT move or remove any furnishings, accessories or linens from your cabin for any reason, or you will be charged. If TV or Direct TV are found disconnected there is a fee to you of $100 to reconnect.
Items left behind: Summersville Lake Retreat will not be responsible for personal items left behind in the cabin. If you request us to pick items up and mail to you, there will be fee applied to your credit card for this service.
Specials: All Specials are noted if they are for 2 people or more. You cannot add extra people to a reservation special that only includes 2 people. Specials cannot be used in conjunction with any other discount or promotion.
BOAT RENTAL RESERVATION POLICY
Contact Free Boat Rentals
In response to the current COVID 19 situation, our pontoon boat rental procedure has been changed to conform to the social distancing guidelines set by the CDC and WV State Health Authorities. Rest assured that all of our watercraft and equipment is thoroughly disinfected/sanitized between every rental.
With our Office/Gift Shop now having a maximum occupancy of two (2) people at a time, following the contact free check in process to pick up your pontoon boat will ensure that you and your crew will be able to spend most of your time where you want to be…out on the lake!
Please download liability releases from the boat rental page of our website to be completed/signed by every member of your crew prior to the day of arrival. All minors must have parent or legal guardian’s signature.
Read, sign, scan or copy releases into an email and send to our office prior to arrival which minimizes the amount of paper that needs to be done the morning of your rental. Pre-arrangement of the rental deposit along with copies of the Boat Captains and/or the person towing the watercraft’s drivers license and vehicle insurance card sure will speed things up in the morning also.
Allowing your crew to form a line to enter the gift shop in the morning will not be conducive to getting your watercraft out on the water in a timely fashion. We suggest encouraging them to browse the shop when you return in the afternoon. We will be extending out gift shop hours in the evenings on busy weekends to accommodate that last minute tshirt or whatever catches your eye to take home a memory of a great day that you and your crew had on Summersville Lake.